We want you to be happy with your order from The Crimson Bat. This page explains our returns process, what to do if something is wrong with your order, and our warranty for eligible manufacturing defects.

Nothing in this policy affects your statutory rights.

Returns

Due to the nature of our products, we cannot accept returns of cloth pads that have been used or worn.

If you are not completely satisfied with your purchase, eligible unused items can be returned within 14 days of receiving your order.

Before returning any item, please contact us at support@thecrimsonbat.co.uk so we can provide you with the appropriate return instructions.

Items should be returned in their original condition and must be clean, unused and suitable for resale.

Return postage for change-of-mind returns is the responsibility of the customer.

Made-to-Order Products

Our cloth pads are made to order. Where a product is made specifically to your requirements or is personalised, your statutory cancellation rights may be affected.

This does not affect your rights if your item is faulty, damaged, not as described or does not meet your statutory consumer rights.

Faulty or Damaged Items

If your item arrives damaged, faulty or not as described, please contact us as soon as possible at support@thecrimsonbat.co.uk.

Please include your order number, a description of the issue and clear photographs where possible.

We will review the issue and advise you of the next steps.

Faulty or damaged goods are covered by your statutory consumer rights, regardless of whether they fall within our voluntary 30-day warranty.

The Crimson Bat Warranty

We want you to enjoy your Crimson Bat products for as long as possible.

Our 30-day warranty provides additional reassurance against certain manufacturing defects that may occur within the first 30 days of receiving your order.

If you believe your product has developed a manufacturing defect, please contact us so we can assess the issue.

Our warranty is provided in addition to your statutory consumer rights and does not replace or restrict those rights.

What Is Covered Under the Warranty?

Stitching

If stitching comes undone due to a manufacturing defect, the item may be eligible for repair.

Fabric

If the fabric unexpectedly begins to fray or an immediate hole develops due to a manufacturing defect, the item may be eligible for repair or replacement.

Gusher pads are excluded from fabric-fraying claims where the appearance or finish is part of the intended design.

Snaps

If a snap has been incorrectly installed, cracks, breaks or pulls away due to a manufacturing defect, the item may be eligible for repair or replacement.

Returning an Item Under Warranty

If your claim is approved and the issue is covered by our warranty, The Crimson Bat will cover the reasonable return postage costs within the first 30 days.

Please do not return your item until we have provided instructions.

Repairs can take up to 6 weeks to complete and return to you, although we will always aim to complete repairs as quickly as possible.

Where a repair is not possible, we may provide a replacement.

Due to the limited availability of some fabric prints, we cannot guarantee that an identical replacement will always be available. If your original print is no longer available, we will offer you a suitable alternative from the prints available at the time.

What Isn't Covered Under the Warranty?

Our voluntary 30-day warranty does not generally cover:

• Holes, snags or tears caused by normal use, accidental damage or misuse.
• General wear and tear.
• Staining or changes in fabric appearance caused through normal use.
• Damage caused by excessive force being applied to snaps.
• Leaking or wicking caused by incorrect pad positioning, unsuitable absorbency or length, not changing your pad frequently enough, or an unsuitable washing routine.
• Pad odour or reduced absorbency caused by inadequate washing or an unsuitable washing routine.
• Damage caused by incorrect washing, drying or care.
• Damage caused by altering or modifying the product.
• A product not meeting your personal preferences for fit, length, shape or absorbency.

This does not affect your statutory rights where a product is faulty or does not meet the standards required by law.

When May the Warranty Not Apply?

Our voluntary warranty may not apply where damage has resulted from:

• Not following our recommended washing and care instructions.
• Alterations or repairs carried out by someone other than The Crimson Bat.
• The use of fabric softener or bleach.
• The use of unsuitable detergents or cleaning products.
• Excessive or inappropriate heat during washing or drying.
• Damage caused by misuse, accidental damage or excessive force.
• Care or use of the product in a way that is contrary to our instructions.

Please refer to our Cloth Pad Care Guide for full washing, drying and care instructions.

How to Submit a Warranty Claim

If you believe your item has a fault covered by our warranty, please email support@thecrimsonbat.co.uk with:

• Your full name.
• Your order number.
• The email address used when placing your order.
• A description of the issue.
• Clear photographs showing the defect.

Once we receive your claim, we will review the information provided. We may request additional photographs or information if required.

If we need to inspect the item in person, we will provide you with instructions for returning it.

Please ensure that any reusable menstrual product being returned is clean and completely dry before posting.

If your warranty claim is approved, we will provide the appropriate return instructions and cover the reasonable return postage costs where applicable.

Your Statutory Rights

Our 30-day Crimson Bat Warranty is a voluntary warranty and is provided alongside your statutory consumer rights.

Nothing in this policy removes or restricts your legal rights.

If an item is faulty, damaged, not as described or does not meet the standards required by law, you may have additional rights and remedies under the Consumer Rights Act 2015 and other applicable consumer legislation.